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Find answers to the most frequently asked questions on RugGear products and services.

If the answer to your topic isn´t already here, feel free to send your question to and one of our representatives will be happy to assist you. 

Yes, RugGear is a German based company, whose headquarters are in Lauda-Koenigshofen.

The manual can be found in the product detail page of the concerned device, under "downloads".

Open the keypad on your phone, as if you were making a call and type *#06#.

Go to Settings - System - Reset options - Clear all data (factory settings)

Please contact your regional service center or get in touch with our support team.

Please contact the service center of your region or send a message to our support team 

The physical buttons can be customised by using the pre-installed CustomKey application.

You need to install a dedicated PTT app and set up a PTT account.

With the security strap the 3,5 mm accessories can be fully locked to your device. Feel free to get in touch with your regional sales contact. 

The RG-TH is powered by the original Zebra scan engines and the Decoder PL5000. Thanks to this, the programming process of the RG-TH flows easily.

  • To start the process download the Zebra 123Scan to your PC - you can find it here, in the Download section
  • Install the Zebra 123Scan to your PC
  • Once the installation process has been completed, please download the configuration file that you can find here
  • Open the file with the Zebra 123Scan
  • Follow the instruction you can find in the Zebra videos or 123Scan manual that you can find here under How to Videos - How to create a Configuration File

To transfer the settings to the RG-TH, scan the QR code generated in 123Scan with the RG-TH directly from the monitor.

Alternatively, you can print out the QR code generated in 123Scan and distribute it to the users in your warehouse.

In case of any issue, follow the instructions on how to reset the scanner to factory settings. 

To re-set the trigger Handle, please scan the QR code below - it will restore the RG-TH to factory settings.